Hearth & Home Inc in Cleveland, GA Closed now

Reviews about Hearth & Home Inc

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  December 23, 2019, by George Thompson
  I have known and used Jeff Nix / Hearth & Home for over 20 years on a wide variety of projects from simple repairs, remodels, additions to multi-million dollar homes. He and his staff have always recommended appropriate fireplaces & logs, discussed pros and cons of different units with me and my customers, done professional installations that pass inspection first time every time and have gone above and beyond to insure customer satisfaction many times. I wholeheartedly recommend him.
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  May 14, 2019, by Deanna Rich
  I can't recommend this business or owner Jeff Nix. Mr. Nix came out in November 2017 to install the insert in my home. He had a difficult time closing the insert door and told me that I would need to have someone come over and close the door because of the seal. He LIED to me, he could have adjusted the handle, I called the store a week after and told them I still can't close the door. Was told that it wasnt there problem and they can't come out an close it for me. I have never had such poor customer service. The insert has a detective seal, paint peeling, installation was poor, NO RECEIPT $4,500.00. Ronald Carroll offered to mail me a can paint and a new door so I could install it my self. STAY AWAY FROM THIS BUSINESS.
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  January 30, 2019, by Dan McClenathen
  Hearth and Home sold and installed a fireplace in out new home. Jeff seemed like a nice guy but we were quite unhappy with the end result. It has never drafted well. They came out once, were in a rush and seemed irritated to have to be here at all. Bottom line is they said "some fireplaces just smoke". Very helpful. I tried calling them a few times after they first came out but answer and don't return the calls. NO support after the sale. I've had to pay someone else to fix what I already paid them to do. Can not recommend them.